Growth & Partner Success Manager
About Pet Media Group:
Pet Media Group (PMG) is a Stockholm-based scale-up that acquires, launches and develops market-leading pet marketplaces globally, with over 1.5 million animals finding new homes through our platforms every year. We are currently live in 6 different countries (US, UK, Sweden, Netherlands, Italy and Spain) and are now scaling our US marketplace.
The way pets find new loving homes has remained largely unchanged for centuries. PMG’s mission is to make this process more trusted, safe and efficient through technology. Our team has built unicorns before (e.g. Avito) and we are backed by leading European investors including Verdane and Otiva.
About the Role:
As the Growth & Partner Success Manager you will play a pivotal role in expanding and optimizing breeder engagement within our marketplace. You will develop high-impact strategies to improve breeder retention, streamline customer success operations, and drive community engagement. The ideal candidate will not only foster strong breeder relationships but also develop and refine outreach strategies, marketing initiatives, and community engagement efforts.
This is a hands-on role with strategic ownership. We are looking for someone who is interested in rolling up their sleeves to ideate, execute and iterate - with a focus on being able to adapt quickly to changing environments and work collaboratively. You will design outreach and marketing campaigns, manage and mentor a customer specialist team, and iterate based on data-driven insights to maximize growth and retention.
Proven experience in customer engagement, grass-roots marketing/partnerships, or community management within a marketplace or startup.
Strong team leadership and operational expertise, including experiencing supporting a customer support or customer success team.
Ability to develop and refine talk tracks, training materials, and outreach strategies to improve team performance.
Proficiency with Customer.io (or similar email marketing/CRM tools) to create and manage marketing campaigns.
Excellent verbal and written communication skills, comfortable with direct phone outreach and relationship-building.
Data-driven mindset—able to analyze engagement metrics and optimize strategies based on insights
Key Functions of this role:
Breeder Relationship Management
Identify, engage, and maintain breeder partnerships through strategic outreach.
Develop communication strategies and best practices to improve breeder satisfaction
Lifecycle Marketing & Campaigns
Build and manage Customer.io campaigns to enhance engagement and retention for our breeder community
Analyze and optimize marketing strategies to increase breeder participation.
Community Engagement
Manage and grow online communities to strengthen brand presence.
Develop initiatives that foster breeder trust and engagement.
Customer Success Team Leadership
Opportunity to train, and mentor a team of Customer Success Specialists for optimal breeder interactions.
Develop talk tracks and outreach strategies to ensure consistency and effectiveness.
Direct Communication & Relationship Building
Engage breeders through direct phone conversations to build trust and resolve concerns.
Serve as a key escalation point and implement proactive outreach strategies
Extra Treats For:
Experience in a marketplace business or early-stage start-up
Background in sales, customer success, or business development
Understand flexible, early-stage start-up experiences
Requirements:
This role has EST working hours
- Locations
- United States, Canada
- Remote status
- Fully Remote
Perks and benefits
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Work that matters 🐾
Opportunity to directly impact strategy to help more than 10 million people each month to find the animal of their dreams.
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Flexible working hours 🕐
At PMG we are confident in each others’ ability to be masters of their own time while producing a great output.
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Headquarter in center of Stockholm 🏢
Work in the center of Stockholm, close to great restaurants, parks and shops.
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Opportunity to grow 🚀
Be part of an ambitious, high-performing team with people from diverse backgrounds.
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Solid backing 💰
Strong backing by some of Europe’s leading investors (e.g. Verdane and Otiva) who are early investors in leading companies such as Klarna, NA-KD, Apotea and Desenio.
As seen in the press
About Pet Media Group
Pet Media Group is the leading operator of online marketplaces for pets and their related goods and services.
Through our trusted and local brands, we help thousands of animals every day to find a new loving home as well as assisting their human caregivers in the process. Our ambition is to continue to provide trust, safety and convenience to both pets and their caregivers.
Our mission is to partner with and acquire the leading pet and horse marketplaces across Europe, and add value to consumers, businesses and animals alike through technology, marketing, operations and capital.
Backed by world class investors such as Verdane Capital, Back in Black, Otiva Capital and 183 Invest our journey has only begun to grow our portfolio of leading brands within the pet vertical.